Do you think we’d have to honor a discount in this situation?

A customer picks up a full priced item, walks around the store, then decides he doesn’t want the item, so he puts it back on a random shelf, which happens to be the clearance/everything half off shelf.

Another customer picks up that item, takes it to the register, which rings it up at full price, then the customer argues about where they found the item. Should they get the discount?

9 Answers

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  • 5 months ago

    No. The law is perfectly clear on that.

    Otherwise people would getting their friends to put expensive items on the discount shelf so they can pick them up and insist on the discount. They could make you go bust in a month..

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  • Anonymous
    5 months ago

    Do you not place discounted price tags on those items that are discounted? Did the item have a discounted price tag?

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  • NONAME
    Lv 7
    5 months ago

    hell no...thats the easiest scam of all time...everyone knows about that...

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  • 5 months ago

    of course they shouldn't.

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  • Pj
    Lv 4
    5 months ago

    Ive had that happen to me as a customer and i got the full prices shorts for the 80% off which the bin was.

    Its simple, in your store you must be on top of things at all times just like in anything.

    If you let that item slip and get picked up its your own loss, just like if someone slipped on a spill in your store, you will be paying the hospital bill and probably a whole lot more.

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  • 5 months ago

    No. Otherwise, customers would be "finding" all of their products on the discount shelf.

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  • Sandy
    Lv 7
    5 months ago

    No.

    The employee should explain that items on the discount rack all have "Mark-down" tags -- because all of those items should be marked that way -- and that someone must have left it there after deciding they didn't want it.

    If you don't have special tags/sticker on the discounted items, how does the check-out clerk know which items are discounted?

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  • audrey
    Lv 7
    5 months ago

    No. That happens in all stores.

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  • Tavy
    Lv 7
    5 months ago

    No and legally they are not entitled to it in the UK.

    Mistakes happen.

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