why doesnt key/dialpad work while on voicemail?

i hav the galaxy note 3. i can make the call but while on voicemail wen it says "press 1 to save or 7 to delete" the key/dial pad doesnt work. how can i fix this

1 Answer

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  • Olive
    Lv 7
    1 year ago

    Try removing battery and put back in

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