Lv 7
HMFan asked in Business & FinanceCredit · 8 years ago

"Inactive" vs. "closed" account?

When checking my credit score a while back, I noticed a retailer (Kohl's) on my credit reports that I hadn't shopped at for 4-5 years (I signed up for their card to take advantage of an initial % off purchase price and never shopped there again. This was my intent.) So when I called them and requested they close my account I was told that company policy dictates they do not "close" accounts but "inactivate" them. I told them I did not want it inactivated but CLOSED because it was coming up on my credit report (and continues to do so.) I was told "we can't do that. Besides what if you want to re-activate the account again?" If I ask a company to PERMANENTLY CLOSE my account, are they obligated to do so? If not, is there some law I can invoke to FORCE them to close it?

2 Answers

  • Anonymous
    8 years ago

    If there is no activity in the past 24 months. it does not effect your credit score at all. I believe the problem is that it cost the co money to close the account. I was a retail credit manager for 10 years and I had customers request to close the account. I always said put it in writing first. Once i got it I closed it. Then 2 years later they wanted to open the account and told them they have to fill out a new application and will be treated as a new account. I can't tell you how angry they got but those are rules. You can't win no matter how hard you try to satisfy a consumer.

    Source(s): Retired bill collector 35 years
  • Anonymous
    4 years ago

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